Article ID: 168037
Article Last Modified on 6/30/2004
APPLIES TO
- Microsoft SNA Server 3.0 Service Pack 4
- Microsoft SNA Server 4.0
This article was previously published under Q168037
SYMPTOMS
SNA Server Manager fails to display the User Name and Client for an APPC or CPIC application that is using a dependent LU6.2 session. Instead, the status information displays as:
CAUSE
The problem with the dependent LU occurs because the session is created before there is an internal user record. Normally, internal user records are created first. When Manage is notified of an APPC session, it matches the data with an existing user record. In this case it fails to find a match.
STATUS
Microsoft has confirmed this to be a problem in SNA Server 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
With the fix applied, Manage periodically refreshes the APPC session data so that after the user record is created, Manage gets the new APPC session info, and is able to match it with the user record.
Keywords: kbbug kbfix kbnetwork KB168037
