Microsoft KB Archive/167369

Knowledge Base

WD97: Cannot Print After Canceling Using HPDJ820CXi Driver

Article ID: 167369

Article Last Modified on 1/19/2007

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APPLIES TO

• Microsoft Word 97 Standard Edition

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This article was previously published under Q167369

SYMPTOMS

When you cancel printing to a Hewlett-Packard (HP) DeskJet 820CXi printer in Word, and then try to print again, you may experience the following symptoms:

Case 1

Word flashes the "Printing" dialog box.

Case 2

You may receive the following error message when you try to print after canceling printing a second time

Printer Driver Busy Another software application is using the printer. Cancel printing and wait until the other software program has finished. Try printing again.

followed by this message:

Windows cannot print due to a problem with the current printer setup.
Try one or more of the following:

• Check the printer by printing a test page from Windows.
  
• Make sure the printer is turned on and online.
  
• Reinstall the printer driver.

Case 3

If you continue to try to print, and the HP Deskjet 820 is set as default, you may receive the following error message:

Invalid Page Fault in module unknown at 014f:30080f6c

CAUSE

These problems have been reported to occur when the following conditions are true:

• Background Printing is turned off.
• The HP DeskJet 820CXi driver version 8.2 is being used.

WORKAROUND

To work around this problem, use any of the following methods.

Method 1: Change Printers

In Word, change the printer to a different installed printer, change back to the HP DeskJet 820CXi printer, and then try printing again.

Method 2: Turn on Background Printing

1. On the Tools menu, click Options.
2. Click the Print tab.
3. Under Printing Options, click to select the Background Printing check box, and then click OK.

Method 3: Restart Windows

Save your document and quit Word. Also quit any other programs you may have open. Then, quit and restart Windows. Start Word, open your document, and try printing to the HP DeskJet 820CXi again.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: hpdj dj820 dj820c hpdj820 hpdj820c

Keywords: kb3rdparty kberrmsg kbprint kbusage KB167369

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