Article ID: 167314
Article Last Modified on 5/28/2007
APPLIES TO
- Microsoft Office 97 Standard Edition
- Microsoft Office 95 Standard Edition
- Microsoft Project 4.1 Standard Edition
- Microsoft Project 98 Standard Edition
- Microsoft Windows 95
- Microsoft Windows NT 4.0
This article was previously published under Q167314
SYMPTOMS
When you click Send To on the File menu in any of the Microsoft Office 97 programs, you may receive the following error message:
CAUSE
This problem occurs if Lotus Notes 4.5 is not configured correctly on the computer. For Lotus Notes 4.5 to be properly configured during installation, the Microsoft Windows messaging components must already be installed on the computer when you install Lotus Notes.
Note that Lotus Notes 4.5 installs additional dynamic-link library (DLL) files when it detects the Windows messaging components. Lotus Notes 4.5 must be able to find these DLLs to connect to the Windows messaging system.
RESOLUTION
To resolve this problem, install the Windows messaging components and reinstall Lotus Notes 4.5.
To resolve this problem, use the following steps:
- On the Start menu, point to Settings and click Control Panel.
- In the Control Panel window, double-click Add/Remove Programs.
- In the Add/Remove Programs Properties window, click the Windows Setup or Windows NT Setup tab.
- Check Windows Messaging, and then click OK.
- Reinstall Lotus Notes. For information about reinstalling or configuring Lotus Notes 4.5 client software, see the documentation for Lotus Notes 4.5.
MORE INFORMATION
Lotus Notes version 4.5 is manufactured by Lotus Development Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
For added Microsoft Office functionality with Lotus Notes 4.5, you may wish to install additional converters.
Microsoft Office 97
To install additional converters for use with Lotus Notes after installation, follow these steps:
- Quit all Office programs.
- Click the Start button, point to Settings, and then click Control Panel.
- In Control Panel, double-click the Add/Remove Programs icon.
- On the Install/Uninstall tab, click to select Microsoft Office 97. (If you are using a standalone version of one of the Office programs, click to select the appropriate product in the list.) Then, click Add/Remove.
- In Microsoft Office 97 Setup, click Add/Remove.
- Click to select Converters and Filters, then click Change Option.
- Select Text Converters and click Change Option. Check "Converters for use with Lotus Notes." Click OK. Click OK again, and then click Continue.
Microsoft Office 95
If Lotus Notes is installed, you will receive the option to install the "Converters for use with Lotus Notes" during the initial setup of Microsoft Office 95. Once Microsoft Office 95 is installed, you must reinstall to see the option again. If you do not receive the prompt to install the converters when reinstalling, please make sure that Lotus Notes is already installed.
NOTE: Selecting "Lotus VIM Mail Support" during installation is not required for Lotus Notes 4.5 because it no longer uses vendor independent messaging (VIM). Lotus Notes 4.5 uses messaging application programming interface (MAPI).
Additional query words: off95 off97
Keywords: kb3rdparty kbenv kbprb kbsetup KB167314
