XWEB: Troubleshooting Active Server ComponentsLast reviewed: October 28, 1998 |
The information in this article applies to:
SUMMARYThe Microsoft Exchange Active Server Components interact with multiple applications, including Windows NT, Internet Information Server (IIS), Microsoft Exchange, and a browser (for example, Internet Explorer) The first objective in troubleshooting problems with Active Server Components is to determine what is causing problems. This article assumes the following setup: Computer running Microsoft Exchange Server and IIS with a Server Name = "XServer" (this can be two different computers) Domain = "XDom" Client Computer (Windows 95) = "client1" Microsoft Exchange mailbox name = "test1" Primary Windows NT Account = "NTTest1" Password= "Pass1" MORE INFORMATIONRemember the following throughout troubleshooting:
NOTE: This must be a backslash, NOT a forward slash. Password: <DomainPassword> NOTE: The Password field is case-sensitive. Only entering the username will work in some cases (for instance, if you have already logged on to the Microsoft Exchange domain from the operating system). In the logon.asp page, you must enter the mailbox name (alias name) exactly as it appears from the Microsoft Exchange Server Administrator program. Display names are not accepted. Whenever ANY changes are made on the computer running IIS or Microsoft Exchange Server, stop and restart the World Wide Web Publishing Service on the server and completely close the browser and restart it on the client computer before testing again. Some information may be cached and this can lead to inconsistent results. Review the following Microsoft Knowledge Base article prior to troubleshooting: ARTICLE-ID: Q167002 TITLE : XWEB: Limitations of the Active Server Components TroubleshootingThe following questions will help you troubleshoot the Active Server Components:
If the answer is no, troubleshoot this as a normal client/server issue.
There is a test server normally available on Microsoft's Web site. See http://www.exchangeserver.com/testdrive/instruct.htm for instructions The location for the test-drive server is http://exchinet.exchangeserver.com/exchange.
REFERENCEFor additional information, please see the following article(s) in the Microsoft Knowledge Base: ARTICLE-ID: Q147532 TITLE : Access Denied and Login Failed on Internet Information Server ARTICLE-ID: Q142868 TITLE : IIS: Authentication & Security Features |
Additional query words: kluane tshoot exclnfaq OWA |
Last reviewed: October 28, 1998
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