Article ID: 166596
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
This article was previously published under Q166596
SYMPTOMS
When you attempt to start the Microsoft Exchange Information Store (IS), the system may generate a Dr. Watson error and the following event is reported in the Windows NT Event Viewer Application log:
EventID: 4097
Source:DrWatson
Type:Information
Category:None
Description:
The application, store.DBG, generated an application error. The error
occurred on <date> @ <time>. The exception generated was 000000ba at
address 77f4effc.
MORE INFORMATION
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem was corrected in the latest Microsoft Exchange 5.0 Server U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Keywords: kbqfe kbhotfixserver kbbug kbfix kbusage KB166596
