Article ID: 165876
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q165876
SYMPTOMS
The Systems Management Server site appears as "deinstalled," along with the following additional symptoms:
- The SMS_UPGRADE_BOOTSTRAP service is running on the site.
- The SMS_SITE_CONFIG_MANAGER service is either stopped (on Systems Management Server 1.1) or Deinstalled (on Systems Management Server 1.2).
- The other Systems Management Server services are deinstalled.
- The Site Properties window (in the Administrator program user interface) shows the following status:
-Site is not active-
Phase 2: Preinstall job started.
WORKAROUND
To work around this problem, perform the following steps:
- Stop the SMS_UPGRADE_BOOTSTRAP service.
- Deinstall the SMS_UPGRADE_BOOTSTRAP service with Instsrv.exe or Rservice.exe.
- In Systems Management Server Setup, click Operations and then click Reset Site.
- With Systems Management Server 1.2, restart the SMS_HIERARCHY_MANAGER service.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
The PREINST /UPGRADE:xxx (where xxx is the site code) command can be used to upgrade a secondary site when the new switch /NOAUTOUPGRADE has been used to upgrade the Systems Management Server primary site (for Systems Management Server 1.2 only).
If the site code used is the site code of the primary site itself, the site runs a "self deinstallation."
Additional query words: sms prodsms
Keywords: kbbug kbnetwork kbsetup KB165876
