Article ID: 164157
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 1.2 Service Pack 1
This article was previously published under Q164157
SYMPTOMS
On some computers running Systems Management Server 1.2 Service Pack 1 under Windows NT Server, you may receive an intermittent Blue Screen error when you attempt to use Systems Management Server remote control. The Blue Screen is a STOP 1E error in Kbstuff.sys.
CAUSE
This problem seems to be very hardware-dependent, and no single factor has been identified as causing this problem. Keyboard switches, loose keyboard connectors, and non-standard hardware architectures have been identified, but have not been conclusively proven to cause this problem. This Blue Screen error occurs when the Kbstuff.sys driver is passed NULL values when it is sent a keyboard connect message.
STATUS
Microsoft has confirmed this to be a problem in Systems Management Server version 1.2. This problem was corrected in the latest Microsoft Systems Management Server 1.2 U.S. Service Pack. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: driver prodsms SP1 kbclass i8042prt
Keywords: kbbug kbnetwork kbremoteprog kbtshoot KB164157
