Knowledge Base

You receive an error message when you try to synchronize your offline folder file if the Organizational Forms Library on your Exchange computer has been re-created or cannot be located

Article ID: 162703

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0
Microsoft Outlook 97 Standard Edition
Microsoft Outlook 98 Standard Edition
Microsoft Outlook 2000 Standard Edition
Microsoft Outlook 2002 Standard Edition
Microsoft Office Outlook 2003
Microsoft Exchange Server 4.0 Standard Edition
Microsoft Exchange Server 5.0 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition
Microsoft Exchange 2000 Server Standard Edition
Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition

This article was previously published under Q162703

SYMPTOMS

When you try to synchronize all folders from a client with an offline folder (.ost) file, you receive the following error message:

Synchronization with the offline folder file could not be completed.
Consult the synchronization log in the deleted items folder for details.

If you review the synchronization log, you see the following entries:

   11:43:26 Synchronizing Organization Forms
   11:43:27 Error synchronizing folder
   11:43:27       [8004010F-501-0-521]
   11:43:27       The client operation failed.
   11:43:27       Microsoft Exchange Server Information Store
   11:43:27 Done

The following MAPI code may be displayed in the synchronization log for the same issue:

8:20:20 Synchronizing Organization Forms
Error synchronizing folder
8:20:25 [80004005-507-0-522]
8:20:25 The contents of this public folder are currently
unavailable. Either the Microsoft Exchange Server computer servicing this 
public folder is down or the public folder has not been  replicated to this 
site. See your administrator.

CAUSE

This issue may occur in any one of the following scenarios:

The Organizational Forms Library has been deleted and re-created after the .ost file has synchronized the library. The internal object ID of the new Organizational Forms Library is different from the internal object ID of the original Organizational Forms Library. Therefore, the offline folder store encounters problems trying to synchronize because the offline folder store has the ID of the original Organizational Forms Library.
The replica of the original Organizational Forms Library has been removed from the public folder on the Exchange computer that you try to synchronize with.
The Eforms Registry system folder does not exist. For example, the Eforms Registry folder may not exist if you removed the first Exchange computer in a site without following the correct procedure.

RESOLUTION

The Organizational Forms Library has been deleted and re-created after the .ost file has synchronized the library

To resolve this issue, verify the following:

If the default permission on the Organizational Forms Library is set to None, the client will not synchronize. However, with these permissions, the synchronization log will contain the following:
```
      Error synchronizing folder
      [80004005-501-0-540]
      The client operation failed
      Microsoft Exchange Information Store
                        
```
You must set the default permission for the Organizational Forms Library to Reviewer to prevent this error.
On all servers in the site that have mailboxes, verify that the Exchange Services were stopped and restarted after the new Organizational Forms Library became a replica in the site.
On the client side, the Organizational Forms Library will synch correctly on the second logon and synchronization of all folders.

The replica of the original Organizational Forms Library has been removed from the public folder

This issue can also occur in a situation where the replica of the original Organizational Forms Library has been removed from the public folder. As long as the original Organizational Forms Library has not been deleted, a replica can again be created in the site and the error message will disappear after the folder has been successfully replicated. To create a replica, follow these steps:

Microsoft Exchange Server 5.5

Start Microsoft Exchange Administrator, and then connect to the server that holds the original Organizational Forms Library.
Expand Folders, expand System Folders, and then expand EFORMS REGISTRY.
Click your Organizational Forms Library folder. For example, click Organizational Forms.
On the File menu, click Properties.
Click the Replicas tab.
In the left column, click the server that you want to replicate the folder to, and then click Add.
Click Apply, and then click OK.

Microsoft Exchange 2000 Server and Microsoft Exchange Server 2003

Start Exchange System Manager.
If administrative groups are displayed, expand Administrative Groups, and then expand the group that you want to work with.
Expand Folders.
Right-click Public Folders, and then click View System Folders.
Expand EFORMS REGISTRY.
Right-click your Organizational Forms Library folder, and then click Properties.
Click the Replication tab.
Click Add, click the server that you want to replicate the folder to, and then click OK two times.

Note If the Organizational Forms folder has been deleted from your Microsoft Exchange Server 5.5 computer, you can re-create it by using the Exchange Administrator program. To re-create it, click Forms Administrator on the Tools menu, and then click New.

For additional information about how to recover individual organizational forms in Exchange Server 5.5, click the following article number to view the article in the Microsoft Knowledge Base:

247279 How to rebuild a deleted Organizational Forms Library

If the Organizational Forms folder has been deleted from your Exchange 2000 computer or from your Exchange 2003 computer, follow the steps in the following Microsoft Knowledge Base article to add a new Organizational Forms folder:

244591 How to create an Organizational Forms Library in Exchange

Eforms Registry folder does not exist

If the Eforms Registry folder does not exist, you can use the Guidgen.exe tool to create a new system folder to replace the Eforms Registry. You can use the Guidgen.exe tool on a server that is running Exchange 2000 or Exchange 2003.

Note You cannot reset the GUID for only a single site folder. If you reset the GUID, all offline address books and Free/Busy Information for a single administrative group are deleted.

For additional information about how to use the Guidgen.exe tool, click the following article numbers to view the articles in the Microsoft Knowledge Base:

275171 How to reset system folders on an Exchange 2000 Server

822444 How to reset system folders in Exchange Server 2003

MORE INFORMATION

For additional information about how to correctly remove the first Exchange computer from a site, click the following article numbers to view the articles in the Microsoft Knowledge Base:

152959 How to remove the first Exchange server in a site

307917 How to remove the first Exchange 2000 Server computer from the site

822931 How to remove the first Exchange Server 2003 computer from the site

For additional information about how to create a public folder replica in Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:

288150 How to rehome public folders in Exchange 2000

Additional query words: XCLN

Keywords: kbtshoot kbprb kbusage KB162703

Microsoft KB Archive/162703

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