Knowledge Base

OFF97: Error Message: "Bdrintl.dll Was Unable to Register Itself"

Article ID: 162295

Article Last Modified on 8/5/2004

APPLIES TO

Microsoft Office 97 Standard Edition

This article was previously published under Q162295

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you run the Microsoft Office 97 Setup program, you may receive the following error message after all files have been copied to your computer's hard disk:

Bdrintl.dll was unable to register itself in the system registry.

When you click OK, you receive the error message:

Microsoft Office 97 Setup was not completed successfully.

CAUSE

This problem may occur if all of the following conditions are true:

You previously performed a Run From CD installation of Microsoft Office 97 on your computer.

-and-

You removed Microsoft Office 97 from your computer by running the Microsoft Office 97 Setup program in maintenance mode and selecting the Remove All option.

-and-

You attempt to perform a Typical or Custom installation of Microsoft Office 97 on your computer.

RESOLUTION

Method 1

A utility is available that fixes the problem that occurs when you run the Microsoft Office 97 Setup program.

The following file is available for download from the Microsoft Download Center:

Bdrinfix.exe

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file. For additional information about this utility, please see the following article in the Microsoft Knowledge Base:

138552 OFF97: Utility to Fix "Bdrintl.dll Was Unable..." Error Is Available

Method 2

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To prevent the error messages from occurring, follow these steps:

On the Start menu, click Run. In the Open box, type regedit, and click OK.
Navigate to the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools

Click the yellow folder to the left of Mso97.dll. The text in the status bar should read:

My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Mso97.dll
On the Edit menu, click Delete, and then click Yes to delete the key.
On the Registry menu, click Exit.
Run the Microsoft Office 97 Setup program.

If the error occurs again, follow these steps:

Click Start, point to Programs, and click Windows Explorer.
On the File menu, point to New and click Folder.
Create the following folders on your hard disk drive (usually drive C). The Program Files folder should already exist on your hard disk. If it does not, create it before you create the Office folders.

Program Files\Microsoft Office
Program Files\Microsoft Office\Office

If you are installing to a different location, create the Office folder there instead.
Copy the following files from the Office folder on your Microsoft Office 97 compact disc:
```
Mso97.dll
Mso7enu.dll
Mso97fx.dll
Msoc.dll
Bdrintl.dll
```
Paste the files in the \Program Files\Microsoft Office\Office folder on your hard disk. If you are installing Office to a different location, paste the files into the Office folder in that location instead.
Search your hard drive for the Mso97.dll and rename or delete it. If the Mso97.dll file remains in the Windows\System folder, you may receive the following error message:

Error loading Office International dll
Run Microsoft Office 97 Setup.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

When you install Microsoft Office 97 on your computer, a number of keys are added to the registry. One of these keys, Mso97.dll, refers to the location of the Mso97.dll file.

When you perform a Run From CD installation of Microsoft Office 97, the Mso97.dll key in your Registry is set to refer to the folder on the compact disc that contains Mso97.dll. If you then use the Remove All option in Microsoft Office 97 Setup, the Mso97.dll key may not be removed.

This may cause problems if you then attempt to perform a Typical or Custom installation of Microsoft Office 97.

For additional information, please see the following article in the Microsoft Knowledge Base:

162916 OFF97: Office Assistant Doesn't Appear

Additional query words: 8.00 OFF97 Bdrintl offwinsetup offlocal

Keywords: kbdownload kbfaq KB162295

Microsoft KB Archive/162295

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