Article ID: 161639
Article Last Modified on 6/30/2004
APPLIES TO
- Microsoft Outlook Express 4.0
- Microsoft Internet Mail and News 1.0
This article was previously published under Q161639
For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you start Internet Mail or Internet News or Outlook Express, you may receive the following error message:
CAUSE
This error message can occur if any of the following conditions exist:
- The Windows Address Book (WAB) file is damaged or the WAB file and the Wab32.dll file versions are mismatched.
- The Gapia32.dll, Htmledit.dll, or Wabmig.exe file is damaged.
- You installed the stand alone version of Internet Mail and News and you installed only the Internet News component.
- You installed Internet Explorer and did not install the Internet Mail component.
- You installed Microsoft Windows 98, and then uninstalled Windows 98.
- There is not enough free space on your hard disk to allocate swap file usage.
RESOLUTION
To resolve this issue, use the appropriate method.
Damaged WAB File or Mismatched WAB File and Wab32.dll File
Method 1
Install the updated version 1.0 of Internet Mail and News. The updated version handles this issue in a more robust manner and updates the WAB file and Wab32.dll file.
For information about obtaining the updated version 1.0 of Internet Mail and News for Windows 95 and Windows NT 4.0, please see the following article in the Microsoft Knowledge Base:
154457 Availability of Microsoft Internet Mail and News
Method 2
Rename the user name.wab file, where user name is the appropriate user name, and then start Internet Mail or Internet News again.
Damaged Gapia32.dll, Htmledit.dll, or Wabmig.exe File
Rename these files and then reinstall Internet Mail and News. To rename a file:
- Click Start, point to Find, and then click Files Or Folders.
- Type the name of the file in the Named box, and then click Find Now.
- Right-click the file in the results window, and then click Rename.
- Type
file name.xxx, wherefile nameis the original file name, and then press ENTER. For example, if you are renaming the Gapia32.dll file, type gapia32.xxx, and then press ENTER. - On the File menu, click Close.
Installed Internet News Only
Install the updated version 1.0 of Internet Mail and News as described in the "Damaged WAB File or Mismatched WAB File and Wab32.dll File" section above.
Installed Microsoft Internet Explorer Without Internet Mail
Reinstall Internet Explorer and install the Internet Mail component.
Windows 98 Installed and Uninstalled
To resolve this issue, see the "Internet Mail and News for Internet Explorer 3.02 Does Not Work" section of the following article in the Microsoft Knowledge Base:
190672 Troubleshooting Windows 98 Uninstall Problems
There Is Not Enough Free Space on Your Hard Disk
If there is not enough free space, you may receive "Unable to start the program" or "Riched32 failed to load" error messages, followed by "this note could not be displayed due to an initialization error."
To resolve this issue free enough space on your hard disk for the swap file to be allocated properly.
MORE INFORMATION
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
220610 Outlook Express 4 May Not Run After Internet Explorer 5 Removed
WAB files are stored in the Windows folder with a name of user name.wab, where user name is your logon name. If this file becomes damaged, or if the format of the file is changed, it no longer matches the version of the Wab32.dll file and Internet Mail and News is unable to run. The WAB file and the Wab32.dll file must be from the same version of Internet Mail and News.
Additional query words: 1.00 outlook express oe4top
Keywords: kberrmsg kbenv kbprb KB161639
