Knowledge Base

Cannot change the default Mail Message form

Article ID: 161586

Article Last Modified on 8/28/2007

APPLIES TO

Microsoft Outlook 97 Standard Edition

This article was previously published under Q161586

SYMPTOMS

If you create a custom Microsoft Outlook 97 form based on the Mail Message form, when you try to set the custom form as the default form for the Inbox, you may receive the following error message:

You cannot create an item of this type in this folder.

CAUSE

The base message class (an internal property) of the custom form does not match the Inbox folder's base message class.

RESOLUTION

Microsoft Outlook 2000 and Outlook 2002 allow you to directly change the default mail message form. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

241235 How to globally change the default forms in Outlook by using the Forms Administrator utility

WORKAROUND

Use one of the following approaches to work around this limitation:

Publish the form and then open it when you want to use it. For more information about where to publish the form, click the following article number to view the article in the Microsoft Knowledge Base:

264117 How to determine where to publish a form

To publish the form in the Inbox Folder Forms Library, follow these steps:
1. With the custom form open, on the File menu, click Publish Form As.
2. In the Publish Form As dialog box, click Publish In.
3. From the Folder Forms Library list, select Inbox.
4. Click OK, and then click OK again. To use the form, on the Compose menu, click New <form name>, where <form name> is the name of the form that you just published.
If you want to programmatically maniupulate incoming mail messages, there is no way to have a custom form applied to incoming mail, so you cannot use Visual Basic Scripting Edition (VBScript) code in a custom Outlook form to do this. All mail that is received will have a message class of IPM.Note and will use Outlook's default mail message form. For this scenario, use one of the following approaches:
- Create a separate program that runs continuously (an "agent") and periodically automates Outlook to process new items in the Inbox. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
  
  281111 How to create a solution that runs at a specific time interval
- If you can program using the C/C++ language, create an Exchange Client Extension, which can manipulate incoming mail message.
  
  http://msdn2.microsoft.com/en-us/library/Aa483711.aspx

MORE INFORMATION

To set a default form for a folder, follow these steps:

Using the right mouse button, click the folder, and then click Properties on the shortcut menu.
Click the General tab, and specify the default form by selecting the "When posting to this folder, use" choice.

If the base message class of the custom form and the folder type do not match, you will receive the error message mentioned in the "Symptoms" section of this article. The base message class of the form and the folder must match before you can set the form as the default form.

The table below lists the folder type and its message class.

   Folder Type        Base Message Class required for default form
   ---------------------------------------------------------------
   Mail Items         IPM.Post
   Task Items         IPM.Task
   Appointment Items  IPM.Appointment
   Contact Items      IPM.Contact
   Journal Items      IPM.Activity

When creating a custom form based on the Mail Message form, the base message class is IPM.Note. This base message class is not one of the classes that you can set as default; therefore, you cannot set a custom Mail Message form as default for any of these Outlook folders.

For folders other than mail item folders, this is not limiting behavior. If you are designing a custom form for a Task folder, you start with the built-in Task form which has the IPM.Task message class; therefore, the base message class is compatible. The only folder type that has this limitation is the Mail Items folder type.

REFERENCES

For more information about creating solutions with Microsoft Outlook 97, click the following article number to view the article in the Microsoft Knowledge Base:

166368 Resources for custom forms and programming in Outlook 97

170783 Questions about customizing or programming Outlook

Additional query words: OutSol OutSol97 can[ASCII 146]t cant OL97

Keywords: KB161586

Microsoft KB Archive/161586

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