Article ID: 158100
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q158100
SYMPTOMS
Installation of Windows NT 4.0 on a Quantum Atlas hard disk drive formatted with Windows NT file system (NTFS) connected to an Adaptec 2940/3940 controller may stop with any of the following error messages:
-or-
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CAUSE
The Quantum Altas SCSI drives with firmware revision XL912 are incompatible with Windows NT 4.0 and Adaptec 2940/3940 SCSI controllers.
WORKAROUND
The Quantum Altas drive firmware needs to be updated to version XL915. The XL915 version works with Windows NT 4.0 and the Adaptec 2940/3940 controllers. The firmware upgrade may be obtained from Quantum by calling their technical support line.
MORE INFORMATION
For information about how to contact Quantum, query in the Microsoft Knowledge Base for one of the following articles:
ARTICLE-ID: 65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K
ARTICLE-ID: 60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P
ARTICLE-ID: 60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z
To view the firmware version of the Quantum drive, use one of the following procedures:
With an MS-DOS boot disk:
- Boot your system with an MS-DOS boot disk that has the appropriate SCSI drivers for your controller.
When the ASPI driver loads, the identification code of the hard disk drive will be displayed. For example:
Quantum XP23150W L915
The firmware revision is the last four digits of this code.
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From within Windows NT:
WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows NT. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
- Start Registry Editor (Regedt32.exe).
Under the HKEY_LOCAL_MACHINE subtree, go to the following subkey:
Hardware\devicemap\SCSI\SCSI Port 0\SCSI BUS 0\Target ID 0\Logical Unit ID
(This procedure assumes that Quantum Disk is on SCSI Port 0 with Target ID 0.)
The Identifier Key displays the identification code for the drive. The last four digits of this code are the firmware level, for example:
Quantum XP23150W L915
The third-party products discussed here are manufactured by Adaptec and Quantum, vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: prodnt disk scsi stop hang complete
Keywords: kb3rdparty kbhardware KB158100
