Article ID: 154094
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
- Microsoft Windows NT Server 4.0 Standard Edition
This article was previously published under Q154094
SYMPTOMS
Windows NT cannot access the disk in the ATAPI version of an Iomega Zip drive.
CAUSE
Windows NT identifies the ATAPI version of the Iomega Zip drive as a floppy disk drive and assigns it the first available floppy disk drive letter (usually B). This problem does not occur with the IDE version of the Iomega Zip drive as Windows NT properly identifies it.
RESOLUTION
To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
152734 How to Obtain the Latest Windows NT 4.0 Service Pack
For your convenience, the English version of this post-SP3 hotfix has been posted to the following Internet location. However, Microsoft recommends that you install Windows NT 4.0 Service Pack 4 to correct this problem.
ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/ hotfixes-postSP3/zip-fix/
NOTE: The above link is one path; it has been wrapped for readability.
STATUS
Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4.0 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.
MORE INFORMATION
The simplest way to tell the difference between the IDE and ATAPI versions of the Zip drive is the fact that the IDE version works under Windows NT, while the ATAPI version does not work without the hotfix. You can also determine the type of Zip drive by examining the following registry key:
HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\ScsiPort0\ScsiBus0 \Target ID X\Logical Unit ID 0
NOTE: The Target ID is 1 or 2 for devices on the primary EIDE channel and 3 or 4 for devices on the secondary EIDE channel.
In this key you see an Identifier value which includes information on the device such as the manufacturer, model number, and firmware revision. IDE and ATAPI Zip drives have identical information in this value except the firmware revision has a different format depending on the drive type:
- The ATAPI drive firmware appears in the following format (note that the letter follows the number):
IOMEGA ZIP 100 23.D
- The IDE firmware number has the opposite format (note that the letter precedes the number):
IOMEGA ZIP 100 B.29
Keywords: kbhotfixserver kbqfe kbbug kbfile kbfix kbhardware KB154094
