Article ID: 154086
Article Last Modified on 8/17/2005
APPLIES TO
- Microsoft Exchange Client 4.0
- Microsoft Exchange Client 5.0
This article was previously published under Q154086
SYMPTOMS
When you start the Windows 95 Exchange client, you may receive the following error message:
If you click the Details button, additional information such as the following will appear:
CAUSE
Your Windows 95 password file has become corrupt.
RESOLUTION
Rename your Windows 95 password (.PWL) file, and exit Windows 95. When you reenter Windows 95, a new password file will be created.
To rename the *.PWL file, use the following steps.
NOTE: If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, see the following article in the Microsoft Knowledge Base:
190296 Unable to Use Personal Certificates in Outlook Express
- Click the Start button.
- Click Find.
- Click Find Files or Folders.
- In the Named drop down list box, enter "*.PWL".
- Select the listed file.
- Click Rename on the File menu.
- Enter a new name for the file. For example: <name>.PWL becomes <name>.OLD
- Click Close on the File menu.
- Restart the computer.
or follow these steps:
- Click the Start button.
- Click Programs
- Click MS-DOS Prompt.
- At the C:\WINDOWS> prompt, type:
DIR *.PWL
and press Enter.
- Using the filename that is returned, type:
REN <filename>.PWL <filename>.OLD
and press Enter.
- Type EXIT and press Enter.
- Restart the computer.
Additional query words: msvcrt20.dll
Keywords: kbusage KB154086
