Article ID: 151978
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q151978
SYMPTOMS
After you import a large number of contacts into the Outlook Contacts folder, the folder becomes unusable or inaccessible. The Outlook client may report out-of-memory errors when you use the Contacts folder.
Also, when you run ISINTEG -FIX -PRI -VERBOSE against the private information store, you may see error messages similar to the following:
However, Isinteg.exe fails to correct the problem.
CAUSE
By creating a separate search/restrict folder for each contact, the Outlook client is creating a folder property larger that 32 KB. The Microsoft Exchange information store does not check for or handle a folder property larger than 32 KB.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 4.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.0. This problem has been corrected in the latest U.S. Service Pack for Microsoft Exchange Server version 5.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
MORE INFORMATION
The Information Store will be corrected to check for and handle folder properties over 32 KB; this will prevent future occurrences of this problem. Isinteg.exe will also be corrected to fix the folder property in information stores that have already encountered this problem.
Additional query words: hang
Keywords: kbbug kbfix kbusage KB151978
