Article ID: 151708
Article Last Modified on 1/19/2007
APPLIES TO
- Microsoft Exchange Client 5.5
- Microsoft Exchange Client 5.0
- Microsoft Outlook 97 Standard Edition
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q151708
SYMPTOMS
The following error message may be displayed when you start the Microsoft Exchange client for Windows 95 or Microsoft Outlook 97:
In certain cases, the option to remember passwords, Save this password in your password list, may be dimmed or unavailable.
CAUSE
This is because a password list (PWL) file is corrupt. Your PWL file may become corrupt after you upgrade the Windows 95 operating system to Service Pack 1.
WORKAROUND
Locate and delete or rename your PWL file. The file is named username.pwl, where username is the name you use to log on to the computer. It is located in the Windows folder. After you delete or rename the file, restart Windows 95.
NOTE: If you are using a personal certificate, you should export it before you rename or delete your .pwl file. If you do not do so, the personal certificate may be unavailable when you send e-mail. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
190296 Unable to Use Personal Certificates in Outlook Express
MORE INFORMATION
REFERENCES
For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:
178084 Error Message: MPREXE Not Responding
182106 OL98: Windows 95 Service Pack 1 and Password Issues
Additional query words: greyed www web gpf application invalid
Keywords: kbprb kbusage KB151708
