Microsoft KB Archive/119111

Knowledge Base

PC DirSync: Dir-Sync Processes Launched at Wrong Time

Article ID: 119111

Article Last Modified on 10/30/2006

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APPLIES TO

• Microsoft Mail for PC Networks 3.2
• Microsoft Mail for PC Networks 3.5

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This article was previously published under Q119111

SYMPTOMS

The directory synchronization (Dir-Sync) processes are not run at the times they are scheduled.

CAUSE

Possible causes are:

1. The PROCESS.GLB file on the postoffice is corrupt.
2. The TZ variable is used inconsistently.
3. The time has changed to Daylight Saving Time.
4. The clock is set incorrectly on the computer running Dispatch.

RESOLUTION

The following workarounds correspond with the causes listed above and correct this problem:

1. If the PROCESS.GLB file on the postoffice is corrupt, use the DEBUG program to reset the PROCESS.GLB file to 512 bytes:

   debug process.glb
   -rcx
   xxxx
   

   200
   

   -w
   -q

2. Use the Microsoft Mail Administrator program (ADMIN.EXE) or the DSSCHED utility included in the "Directory Synchronization (Dir-Sync)" document.
   
   You can obtain this document from the following sources:
   
   
   • Microsoft's World Wide Web Site on the Internet
   • The Internet (Microsoft anonymous ftp server)
   • The Microsoft Network (MSN)
   • Microsoft Product Support Services

   The following self-extracting file is available for download from the Microsoft Download Center: Wa0725.exe
   
   The following file is available for download from the Microsoft Download Center:
   

   Download Wa0725.exe now

   For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

   119591 How to Obtain Microsoft Support Files from Online Services

   Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
   
   This document has also been posted to the following Internet location: ftp://ftp.microsoft.com/bussys/mail/pcmail-public/WA0725/
   
   For more information about how to obtain this document please see the following article in the Microsoft Knowledge Base:

   96060 PC DirSync: Directory Synchronization (Dir-Sync)

3. If the TZ variable is being used, please refer to the following article in the Microsoft Knowledge Base for proper and consistent usage:

   101753 PC DirSync: When to Use the Time Zone Option with Dir-Sync

   As an alternative to using DEBUG you can rename the corrupt PROCESS.GLB file and copy a non-corrupt PROCESS.GLB from a working REQUESTOR. This action can be performed without difficulty as long as the Timezone variable setting by the machine running the ADMIN program was the same for both the REQUESTOR that had the corrupt PROCESS.GLB and the REQUESTOR that has the non-corrupt PROCESS.GLB.
4. If the discrepancy is during Daylight Saving Time change, the Microsoft Mail Administrator should wait until the week after the Daylight Saving Time change and reschedule the times.
5. If the computer running Dispatch has its clock set incorrectly, reset the clock.

Additional query words: 3.20 3.50 dirsync

Keywords: KB119111

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