Article ID: 118408
Article Last Modified on 10/8/2003
APPLIES TO
- Microsoft Works 2.0 Standard Edition
- Microsoft Works 2.0a
- Microsoft Works 3.0 Standard Edition
This article was previously published under Q118408
SYMPTOMS
Works may return the error
when you do one of the following:
- Click Print or Print Preview on the File menu.
- Click Options on the Tools menu.
- Open a file in Works.
- Select a new font for a Works file.
- Start Works.
This error can be caused by any of the following conditions:
A Corrupt or Incompatible Printer Driver
The following drivers have been reported to cause this problem:
Hewlett-Packard (HP) DeskJet Series driver version 2.0 or 2.1.
Hewlett-Packard (HP) DeskJet 500 Series driver version 4.0
Hewlett-Packard (HP) DeskJet 520 driver version 4.0
Hewlett-Packard (HP) DesignJet
Hewlett-Packard (HP) Deskjet 320
LaserMaster 1800PMR
Linotronic 530
Linotronic 330
NEC SilentWriter 95F versionb 2011.111
Panasonic KX-P1180
Panasonic KX-P2023 (Windows NT)
Xerox 4003 & 4004
The Primavera Plot driver that installs with the Primavera for Windows scheduling program.
The driver installed by Atech Software's Publisher's PowerPak
This problem has not been confirmed with all versions of the above drivers. For additional information, please see the following article in the Microsoft Knowledge Base:
96188 Divide by Zero" Error Message with HP DeskJet Printer
A Corrupt or Incompatible Video Driver
The following drivers have been reported to cause this problem:
IBM 4029 Accelarator
Trident 1024 x 768 256-color video driver dated before 2/3/93
For additional information, please see the following articles in the Microsoft Knowledge Base:
101794 Works Err Msg: Divide by Zero with the IBM 4029 Accelerator
96074 Works Err Msg: "Divide by Zero or Overflow" Opening
Third-Party Fonts or Font Managers That Are Loaded On The System
The following fonts have been reported to cause this problem:
SWFTE TypeCase 1
Pica
Orator
Prestige
SWFTE TypeCase 2
Corporate Mono
For additional information, please see the following articles in the Microsoft Knowledge Base:
96072 Err Msg: "Divide by Zero" Opening File or Changing Font
RESOLUTION
If the problem is caused by one or more of the conditions listed above, you can resolve the problem by:
- Reinstalling or updating the printer driver or installing another compatible printer driver (such as the Generic Text Only) in the Windows Control Panel.
- Reinstalling or updating the video driver or installing another compatible video driver (such as the Standard VGA driver) in Windows Setup.
- Disabling or removing any third-party fonts or font managers on the system.
MORE INFORMATION
For more information about installing and removing drivers and fonts in Windows 3.1, see the following pages of the "Microsoft Windows 3.1 Users Guide":
- pages 201-209, "Installing a Printer-Driver File"
- pages 558-560, "Changing Settings"
- pages 163-169, "Using Fonts"
Additional query words: kbhowto 2.00 2.0a 2.0 3.00 3.0 3.0a 3.0b plotter 1.3 Crash Printing 3rd party third 500c 540 550c 560c winnt
Keywords: kbprint kbprb KB118408
