Microsoft KB Archive/115717

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21st User Cannot Open Shared, Read-Only File on Novell 3.11


The information in this article applies to:

  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c


When you run Word for Windows over a network, the following error message occurs if you are the twenty-first or subsequent user to access a read-only file, such as NORMAL.DOT or an add-in program located in the shared WINWORD\STARTUP subdirectory.

Word cannot open this document template.

If you choose OK, Word continues without the template or add-in.


The STORAGE.DLL file, supplied with Word, limits to 20 the number of users who can open a single read-only file at the same time. STORAGE.DLL provides OLE 2 (object linking and embedding) functionality.

This problem occurs only with read-only files; it does not occur with read- write files.


Microsoft has confirmed this to be a problem in Word versions 6.0 and 6.0a for Windows. This problem was corrected in Word version 7.0 for Windows 95. An application note that corrects this problem is now available from Microsoft Technical Support. The application note is titled "WW1116: OLE Version 2.02".

For complete information, see the "To Obtain This Application Note" section at the end of this article.


If you have not used the appnote to update to OLE version 2.02, you can use either of the following methods to enable more than 20 users to use a file at the same time.

Method 1

Change the attributes of the files to read/write. With this method, the first user has read/write privileges to the file. Word prompts the second and subsequent users to make a copy of the file.

Method 2

Change the attributes of the files to read/write, as described in Method 1, then add a Write Reservation Password to the files to prevent unauthorized changes to the file. (To add a Write Reservation password, choose Save As from the File menu and choose the Options button. Type a password in the Write Reservation Password box and then choose OK.)


The following file is available for download from the Microsoft Download Center. Click the file name below to download the file:


For additional information about how to download Microsoft Support files, click the article number below to view the article in the Microsoft Knowledge Base:

Q119591 How to Obtain Microsoft Support Files from Online Services

Microsoft used the most current virus detection software available on the date of posting to scan this file for viruses. Once posted, the file is housed on secure servers that prevent any unauthorized changes to the file.

Additional query words: 6.00a 6.00c novell rights winword word6 privileges SRX940427000160 SRX931220000445 netx banyan vines

Keywords : kberrmsg kbfile kbnetwork
Issue type :
Technology :

Last Reviewed: November 10, 2000
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