Microsoft KB Archive/112301

Knowledge Base

PC Dirsync: Err Msg: File Error Sorting Queue Usrtrans.glb

Article ID: 112301

Article Last Modified on 10/27/2006

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APPLIES TO

• Microsoft Mail for PC Networks 3.0
• Microsoft Mail for PC Networks 3.2
• Microsoft Mail for PC Networks 3.5

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This article was previously published under Q112301

SYMPTOMS

The update transactions that you expect may not appear in the global address list and the following error messages may appear in the Dirsync.log file:

FATAL [150] Could not append transactions to the updates file
ERROR [45] File error sorting queue usrtrans.glb

CAUSE

This problem occurs when the Usrtrans.glb file is corrupted. The corruption may be due to a network problem. If this is the case, network rights and network hardware may need to be examined. Slow or unreliable network interface cards in the workstation or file server may need to be examined as well.

Another cause of the error [45] is a Sortlock.glb file in the postoffice's GLB subdirectory. Sortlock.glb is a temporary file that ensures that Import.exe is not run on the same PO at the same time.

An additional cause for an error [45] is a corrupt Reqconf.glb file. Depending on the nature of the corruption, LISTDS can be used to fix the corrupt file. The problems with the Reqconf.glb file result in ONLY an error [45] in the Dirsync.log with no accompanying error messagess:

Status Microsoft (R) Mail Import v3.2
Error [45] File error sorting queue: USRTRANS
Status Import is finished.

NOTE: The specific issues dealt with had a corrupt pointer to the Usrtrans file in the Reqconf.glb file. This was corrected by setting all of the pointers (4 total) to -1. An alternate way to correct a corrupt Reqconf.glb file is to copy a Reqconf.glb file from another postoffice that is not experiencing this problem. Then do a local reset on the postoffice that is experiencing the error [45].

For additional information about the steps for a local reset, please click the article number below to view the article in the Microsoft Knowledge Base:

96060 PC DirSync: Directory Synchronization (Dir-Sync)

RESOLUTION

Reset the Usrtrans.glb file to zero bytes, and ensure that the requestor postoffice asks for a full import from the directory synchronization (dirsync) server by following these steps:

1. From MS-DOS, change to the GLB subdirectory in the Mail database.
2. Use the MS-DOS TYPE command to reset the size of the Usrtrans.glb file to zero bytes:

   type NUL > USRTRANS.GLB

3. Delete the temporary files if they are present in the GLB directory: Igwtrans.glb, Inmetran.glb, Iusrtran.glb, Srvupds.glb, Requpds.glb, and any Sortxxx files, where XXXX is a number.
   
   Verify that Srvtrans.glb, Gwtrans.glb, and Nmetrans.glb are zero bytes.
4. Verify that:
   1. There is sufficient disk space available; go to the dirsync server, add the file sizes for all USR files in the USR subdirectory in the Mail database, and then triple that amount.
   2. The workstation running Dispatch.exe has set FILES=60 (or greater) in the Config.sys file.
   3. There are sufficient network access rights available for the dispatch machine.
   4. The network hardware is reliable.
5. Allow dirsync to run through another cycle. If the error reoccurs after these steps, perform steps 1 and 2 again, and then proceed with the following steps:
   
   
6. Run Import.exe on the dirsync server. Use the following command to create the Resync.glb file.

   option '-S'

7. Copy the Resync.glb file from the dirsync server's GLB directory to the requestor's GLB directory.
8. Delete the Resync.glb file from the dirsync server.
9. Allow dirsync to run through another cycle.

Additional query words: fatal150 error45 150 45 pcmailfaq

Keywords: kbprb KB112301

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