Article ID: 111844
Article Last Modified on 10/29/1999
APPLIES TO
- Microsoft Windows for Workgroups 3.11
This article was previously published under Q111844
SYMPTOMS
When you are using Microsoft At Work PC Fax, you may experience the following problems:
- When you attempt to send a fax, you may receive the following error message:
- After you successfully receive a fax, you cannot view it in Fax Viewer.
CAUSE
These problems may be caused by a problem in the firmware of the modem that you are using with At Work PC Fax, or by a problem in the MG3-to-DCX file conversion process. The above error message occurs most frequently with Class 2 modems.
RESOLUTION
This is a known problem that can occur with the At Work PC Fax software that is included with Windows for Workgroups version 3.11. This problem does not occur with the Microsoft Fax software that is included with Microsoft Windows 95. To resolve this problem, upgrade to Windows 95 or contact your modem manufacturer to inquire about a possible firmware upgrade that corrects this problem.
Additional query words: 3.11 temp receive efax
Keywords: KB111844
