PSS ID Number: 111738
Article Last Modified on 10/29/2003
The information in this article applies to:
- Microsoft Mouse 2.0
- Microsoft IntelliPoint software 1.0
This article was previously published under Q111738
SYMPTOMS
When you try to use the serial/mouse port compatible Microsoft Mouse (also called the Round Mouse Port PS/2 and Serial Version, FCC ID #C3KACB1 or #C3KMCB1) with the serial-to-PS/2 mouse port adapter on the PS/2 mouse port of a Compaq laptop or docking station, the following error message is displayed:
CAUSE
This error is caused by a loss in signal strength through the serial-to- PS/2 mouse port adapter. Compaq has confirmed that this is a configuration problem with its laptop and docking station computers and is not limited to Microsoft mice.
For more information, contact Compaq Technical Support.
WORKAROUND
To use a Microsoft Mouse on the PS/2 mouse port of one these machines, you must use the Mouse Port Compatible Mouse rather than the Round Mouse Port PS/2 and Serial Version. Below are the FCC ID numbers of the Mouse Port Compatible Mouse.
C3KMMP1
C3KAMP1
MORE INFORMATION
The products included here are manufactured by Compaq, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Additional query words: ps2 expansion combination intelli point
Keywords: kb3rdparty kbprb KB111738
Technology: kbIntelliPoint100 kbIntellipointSearch kbMouse200 kbMouseSearch kbMSHardwareSearch
