Knowledge Base

Works 3.0: Setup Hangs Before Welcome Screen

Article ID: 111344

Article Last Modified on 9/2/1999

APPLIES TO

Microsoft Works 3.0 Standard Edition

This article was previously published under Q111344

3.00 WINDOWS kbsetup kberrmsg kbprb

SYMPTOMS

The Works for Windows Setup program may stop responding (hang) before the "Welcome to the Microsoft Works Installation program" dialog box appears, and/or the following error message may be displayed (object ID number may vary):

Setup Parse Error in Reading Table File
! Object ID 15: Invalid Object Type Field
AppMainDlg

RESOLUTION

Try the following steps to troubleshoot this problem:

Run CHKDSK /F or, if you have MS-DOS 6.2 or later, run SCANDISK from the startup drive (usually drive C) MS-DOS prompt. On a system using a disk compression utility such as DoubleSpace or Stacker, this may be a drive other than drive C.

NOTE: Make sure you exit Windows before running these commands. If you are using Windows 95, you can run Scandisk while Windows is running.
Restart the computer with a minimum configuration (clean boot):
1. Streamline the AUTOEXEC.BAT and CONFIG.SYS files by removing or remarking out any unnecessary terminate-and-stay-resident (TSR) programs and device drivers.
2. Comment out the Load= and Run= lines in the WIN.INI file and make sure your Windows Startup group is empty. If a third-party font manager is installed, temporarily disable it.
For more information about starting with a minimum configuration, see pages 99-100 of the "Getting Started with Microsoft Windows" manual for Windows version 3.1 or query on the following words in the Microsoft Knowledge Base:

tshoot and clean and boot
Start Windows in standard mode (Windows 3.1 and Windows for Workgroups 3.1), or start Windows for Workgroups 3.11 with the /d:t or the /d:cfsvx switch. For more information about how to perform this task in Windows, see your Windows printed documentation or online Help.
If you are using Windows 95, start Windows in Safe Mode by restarting your computer and pressing the F5 key when you see the "Starting Windows 95" message.
If Setup still hangs after the steps above, you can perform a manual installation by decompressing the Works 3.0 Setup files and running ACMSETUP itself using the method below.

Manual Setup

Make a new directory on a hard drive with at least 1 MB available disk space. For example, type the following from your MS-DOS prompt:

md c:\wkstemp
Put the Works 3.0 Setup disk (disk 1) in your floppy drive.
Decompress the Setup files listed below into the new directory by typing the following from the drive A (or B) MS-DOS prompt and pressing ENTER

decomp <Compressed file> <path>\<Uncompressed file>

where <Compressed file> is the compressed filename, <path> is the path to the new directory, and <uncompressed file> is the uncompressed filename. For example, type:

decomp _mssetup.ex_ c:\wkstemp\_mssetup.exe

The following are the files to decompress:
```
      Compressed File      Uncompressed File
      ---------------      -----------------

      _mssetup.ex_         _mssetup.exe
      acmsetup.ex_         acmsetup.exe
      acmsetup.hl_         acmsetup.hlp
      mscpydis.dl_         mscpydis.dll
      mssetup.dl_          mssetup.dll
      setup.in_            setup.inf
      setup.st_            setup.stf
      works_bb.dl_         works_bb.dll
```
If there is a problem decompressing any of the Setup files above, there may be a problem reading the original disks. For information about troubleshooting disk-read problems during setup, query on the following words in the Microsoft Knowledge Base:

setup and troubleshooting and disk and read
Click Run from the Windows 3.x Program Manager File menu, or from the Windows 95 Start menu.
Type the following into the Command Line field and choose OK to begin setup:

c:\wkstemp\acmsetup.exe /T setup.stf /S "A:"

NOTE:
- The path to ACMSETUP.EXE may vary.
- Change "A:" to "B:" if the Works 3.0 Setup disk is in drive B.
- The "A:" or "B:" drive letter must be capitalized and include the quotation marks.
Follow the instructions on the Setup screens to complete the installation. When Setup is finished, you can delete the WKSTEMP directory.

Additional query words: 3.00a w_works hangs locks fails tshoot hung halt halts lock stop stops set up set-up install installation acme blue screen hanging hanged crashed crash crashes freeze frozen locked locked-up hang bombed bomb down

Keywords: KB111344

Microsoft KB Archive/111344

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