Article ID: 110864
Article Last Modified on 8/16/2005
APPLIES TO
- Microsoft Word 6.0 Standard Edition
- Microsoft Word 6.0a
- Microsoft Word 6.0c
- Microsoft Word 95 Standard Edition
- Microsoft PowerPoint 4.0 Standard Edition
- Microsoft Excel 95 Standard Edition
This article was previously published under Q110864
SYMPTOMS
When printing an EPS graphic with a TIFF header to a Hewlett-Packard (HP) LaserJet IV printer in non-PostScript mode, the graphic may print with a box or border around it. The graphic appears correctly (without the box) on the screen and in print preview.
This problem has also been reported when printing to a Tektronics Phaser II printer using the PostScript printer driver version 3.58.
CAUSE
This problem occurs when using the HP LaserJet IV driver version 1.20 set to HPGL graphics mode. When the printer is not in PostScript mode, it is actually printing the TIFF header rather than interpreting the encapsulated PostScript code. This issue was corrected with the HP IV driver version 1.26. This new driver is available from HP's Fulfillment Center, which you can reach by calling (303) 353-7650.
WORKAROUND
HP LaserJet IV
To work around this problem until you receive the new driver:
Word 7.0
- On the File menu, click Print.
- Click Properties.
- Click the Graphics tab.
- At the bottom of the dialog box, select Use Raster Graphics.
- Click Apply and click OK.
Word 6.0
- On the File Menu, click Print.
- Click Printer.
- Click Options.
- Click Options again.
- In the Graphics Mode box, select Raster.
- Click OK twice and then click Close.
- Click OK to return to the document.
The graphic should now print correctly.
The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Tektronics Phaser II
From the Windows Control Panel, choose Printers and change the printer selection to AppleLaserWrite II NT.
Additional query words: 4.0 ppt powerpt 6.0 winword 7.0 word6 word95 square border picture tif lj4 iv hp 4 v1.2 v1.20 v1.26 word7
Keywords: kbprint KB110864
