Microsoft KB Archive/110651

AnswerPoint Information Services

Article ID: Q110651
Creation Date: 25-JAN-1994
Revision Date: 09-APR-1996 SUMMARY

AnswerPoint Information Services provides you with easy access to the latest technical and support information for Microsoft products. You can access a variety of low- and no-cost Information Services 24 hours a day, 365 days a year. Many of the AnswerPoint Information Services make reference to the following technical content.

Microsoft Frequently Asked Questions (FAQ): Here you will find quick answers to the most common technical issues on using your favorite Microsoft product.
Microsoft Software Library: The Microsoft Software Library contains hundreds of free software add-ons, bug fixes, peripheral drivers, software updates, and programming aids for easy downloading at your convenience.
Microsoft Knowledge Base: The Microsoft Knowledge Base is the same database that Microsoft support engineers use to answer technical questions. It is a comprehensive collection of more than 70,000 detailed articles with technical information about Microsoft products, bug and fix lists, and answers to commonly asked technical questions.

Internet services (World Wide Web and FTP sites)

Customers access the Microsoft FAQ, Microsoft Software Library, and Microsoft Knowledge Base more than 850,000 times each week on our Internet sites. Additional information, such as resource kits, white papers, and the latest information about Microsoft products is also readily available. It's easy to search through these technical sources to find what you need. If you're an Internet user, you can access this no-charge information (connect charges may apply) at the following locations:

The World Wide Web site is located at:

   http://www.microsoft.com

The FTP site is located at

   ftp.microsoft.com

MSN, The Microsoft Network and other Online Services

You can access the 70,000-plus Microsoft Knowledge Base articles and the Microsoft Software Library files through MSN and other online services. Additional technical information and community services, such as the Microsoft Frequently Asked Questions, Member-to-Member Bulletin Board Services, and links to the World Wide Web, are available on MSN. To access Microsoft support services on MSN, do the following

On the Edit menu, point to Go To, and then click Other Location.
In the Go To Service box, type the following and click OK:
```
      mssupport
```

Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft desktop and systems products. From crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications, it's all on Microsoft TechNet. Microsoft TechNet is $299 annually for a single user license, or $699 annually for a single-server, unlimited-users license. To subscribe to Microsoft TechNet, call (800) 344-2121.

Microsoft Developer Network Library (MSDN)

The Microsoft Developer Network Library is the comprehensive source of programming information and toolkits for those who write applications for the Microsoft Windows, Windows 95, and Windows NT operating systems, or use Microsoft products for development purposes. Members with an MSDN annual subscription are kept up-to-date through regular deliveries of information, a newsletter, and other information sources. To subscribe to the Microsoft Developer Network, call (800) 759-5474.

Microsoft Download Service (MSDL)

The Microsoft Download Service contains sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available by dialing (206) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit.

Microsoft FastTips

This automated service provides quick answers to your common technical questions via an automated toll-free telephone number, fax, or mail. To access FastTips or to receive a map and catalog, call the FastTips number listed for your product of interest:

Desktop applications      (800) 936-4100
Development tools         (800) 936-4200

Personal Systems products (800) 936-4300

Business Systems          (800) 936-4400

Per-Incident Electronic Service Requests

This service is available to Premier, Priority Comprehensive 35 and 75, and Priority Developer 35 customers. You can directly submit electronic service requests to Microsoft support engineers who receive the requests and work with you to resolve your technical problem. This capability also allows you to access Microsoft information databases so you can use the information to maintain and troubleshoot your Microsoft products independently.

Microsoft AnswerStation

Microsoft AnswerStation is technical support software designed to provide remote support links to Windows 95 customers who also use VoiceView-enabled modems. VoiceView modems allow voice and data transmission over a single analog line. When you use this software, you can grant specially equipped Microsoft support engineers permission to diagnose and resolve technical issues on Windows 95. The support engineer will be able to gather data from you to help identify your problem. Then, if necessary, send data back to resolve the problem. You can download AnswerStation software free from the support area of Microsoft's World Wide Web site:

   http://www.microsoft.com/support

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

KBCategory: kbpolicy
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Additional reference words: wdl wntdl answer-station answer-point
answepoint