Microsoft KB Archive/110339

Word Doesn't Save Files with Norton File Assist Installed

Q110339

The information in this article applies to:

Microsoft Word for Windows, versions 2.0, 2.0a, 2.0a-CD, 2.0b, 2.0c, 6.0, 6.0a, 6.0c

SYMPTOMS

When you are working in Outline view in Word 6.0, choosing the Save button or choosing Save from the File menu may not save the document.
When you open a password-protected file, you are not prompted for the password.
Word 2.0c for Windows may not detect the correct format when converting files (for example, when opening a .TXT file, Word may recognize it to be a .DOC file).
After starting Word, if you choose Open from the File menu, the directory is not the directory you specified for documents in the File Locations options. (To locate this option, choose Options from the Tools menu, and select the File Locations tab.) This is only a problem with File Open; File Save is not affected.
A general protection (GP) fault in the KEYBOARD.DRV occurs when using the FileSave macro.
When saving a document Text with Layout and MS-DOS Text with Layout are not available.

CAUSE

These problems can occur when the Norton Desktop for Windows version 3.0 File Assist feature is installed. Norton's File Assist product replaces the FileSave and FileOpen commands in Word for Windows; this can interfere with Word's ability to properly save, open, or convert documents.

STATUS

The macros that come supplied with Norton Desktop for Word have been updated to be compatible with Word 6.0. You can download the update from Symantec or get a update by calling them at their technical support number.

WORKAROUNDS

Method 1:

Change to normal or page layout view prior to saving the document.

Method 2:

Disable the File Assist feature.

Method 3:

If you want to leave File Assist installed and be able to save documents in Outline view, do the following:
From the Tools menu, choose Macro.

Choose the Organizer button.

From the Macros Available In box, select Global Template.

Locate the FileSave macro and choose the Rename button. Type NortonFileSave in the Rename box and then choose OK.

Choose the Close button.

From the Tools menu, choose Macro.
Type FileSave and choose the Create button. Add the following macro commands:
                 Sub MAIN
                 Mode = ViewOutline()
                 If Mode = - 1 Then ViewNormal
                 NortonFileSave
                 If Mode = - 1 Then ViewOutline
                 End Sub 
Close the macro window and choose to save changes to the FileSave macro when prompted.

MORE INFORMATION

Norton File Assist installs the following macros:

FileOpen, FileSaveAs, FileSave and FileAssist

All of these macros were originally written for Word 2.0 for Windows. For more information, call the Norton Group at Symantec Corporation:

Symantec Corporation

10201 Torre Avenue
Cupertino, CA 95014-2132

(310) 449-4900

Norton Desktop for Windows and Norton File Assist are manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: winword2 2.0 6.0 word6 winword FileSave Desktop Outline

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