Article ID: 109967
Article Last Modified on 2/21/2002
APPLIES TO
- Microsoft Works 3.0 Standard Edition
This article was previously published under Q109967
SYMPTOMS
When you attempt to connect to a service in the communications module, Works for Windows may only give you five seconds to connect. After five seconds, you will receive the error message:
-or-
RESOLUTION
If you are using an external modem, make sure the modem's power is turned on. If your modem is turned on and you still receive this error, try one of the following resolutions.
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Problem 1: Port Settings May Be Incorrect
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Solution: Make sure the port settings match in the Modem Setup and
Communications Settings dialog boxes.
From the Settings menu choose Modem. Note the
communication port in use. From the Settings menu,
choose Communication. Set the port to match the setting
in the Modem Setup dialog box.
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Problem 2: Baud Rate May Be Set Incorrectly
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Solution: Set the baud rate in the Control Panel to the maximum
rate the modem supports.
The baud rate Works is using is shown by selecting
Communication from the Settings menu. This baud rate
cannot be higher than what the modem supports. The rate
indicated here is controlled by the Control Panel
settings for the port. If the rate is higher than the
modem supports, complete the following steps:
1. Exit Works.
2. Run Windows Control Panel and choose the Ports icon.
3. Choose the port Works is using for communication.
4. Change the baud rate to the rate the modem supports and
select the OK button.
5. Exit the Control Panel, restart Works and create a new
communication document.
6. From the Settings menu, choose Communication and
verify that the rate matches the one you selected in
the Windows Control Panel.
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Problem 3: Advanced Settings May Have Been Changed to Invalid Strings
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Solution: Use the Restore button to reset strings to the Works
defaults.
From the Settings menu, choose Modem and choose the
Advanced button. If any of the settings have been
changed, use the Restore button to return them to the
defaults.
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Problem 4: Modem Cable May Be Damaged
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Solution: Replace the modem cable.
Additional query words: comm connect timeout can't time 5 2 works 3.0
Keywords: kbprint kbprb KB109967
