Article ID: 109137
Article Last Modified on 11/24/2003
APPLIES TO
- Microsoft Word 6.0 Standard Edition
- Microsoft Excel 5.0 Standard Edition
- Microsoft Access 2.0 Standard Edition
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q109137
SYMPTOMS
After you quit a Windows application (for example Microsoft Word or Microsoft Excel), restart it, minimize it, and then quit it, a general protection (GP) fault occurs in KRNL386.EXE (the Windows NT kernel).
This problem may occur in any Windows-based applications that use object linking and embedding (OLE) version 2.0.
CAUSE
The Windows-on-Windows (WOW) subsystem memory manager in KRNL386.EXE has a bug that causes an access violation.
STATUS
Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K
Additional query words: 3.10 exit winword 2.00
Keywords: KB109137
