Microsoft KB Archive/108032

Knowledge Base

XL97: Page Fault or Violation When You Click Options on the Tools Menu

Article ID: 108032

Article Last Modified on 10/26/2000

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APPLIES TO

• Microsoft Excel 97 Standard Edition

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This article was previously published under Q108032

SYMPTOMS

When you click Options on the Tools menu, you may receive one of the following error messages.

Microsoft Windows 95

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click Details, you may receive an error message similar to the following:

Excel caused an invalid page fault in module <unknown> at 0000:006f006c.

Microsoft Windows NT

Dr. Watson for Windows NT
An application error has occurred and an application error log is being generated.

Excel.exe

Exception: access violation (0xc0000005), Address 0x006f0066.

CAUSE

These problems occur if you click Options on the Tools menu, click the General tab, and then specify a file path that exceeds 56 characters in length in the Alternate Startup File Location box or the Default File Location box.

RESOLUTION

To correct this problem, obtain Microsoft Office 97 Service Release 2 (SR-2).

To temporarily work around this problem, reset the default Microsoft Excel settings and use a shorter file path. To do this, follow these steps.

NOTE: The following steps reset all Microsoft Excel settings. To avoid this, install Microsoft Office 97 Service Release 2 (SR-2).

1. Close Microsoft Excel.
2. Click Start, and then click Run.
3. In the Open box, type the following (with the quotation marks):

   "C:\Program Files\Microsoft Office\Office\Excel.exe" /unregserver

   NOTE: If you have installed Microsoft Office 97 to another location, use your correct path for Excel.exe instead.
4. Click Start, and then click Run.
5. In the Open box, type the following (with the quotation marks):

   "C:\Program Files\Microsoft Office\Office\Excel.exe" /regserver

You can now use the Options command on the Tools menu.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Excel 97. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, click the article number below to view the article in the Microsoft Knowledge Base:

151261 OFF97: How to Obtain and Install MS Office 97 SR-2

Additional query words: gpf ipf crash crashes crashing crashed quit quitting quits fail fails failing failed break

Keywords: kberrmsg kbbug kbfix KB108032

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