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Knowledge Base

RAS May Not Function on a Shared Network Installation

Article ID: 107809

Article Last Modified on 11/5/1999

APPLIES TO

Microsoft Windows for Workgroups 3.11

This article was previously published under Q107809

SYMPTOMS

When you run a shared network installation (SETUP /N) of Microsoft Windows for Workgroups version 3.11, starting Remote Access Services (RAS) generates the following error:

Cannot load phone book or RAS manager data. Error 657: the device .INF file could not be opened.

CAUSE

The above error message is generated when PAD.INF and SWITCH.INF are marked read-only.

WORKAROUND

You may be able to use RAS with a shared Windows for Workgroups installation if only one person on the network attempts to use RAS and you remove the read-only attribute from PAD.INF and SWITCH.INF. (If the shared directory is located on a server, full permissions must also be granted.)

STATUS

RAS was not designed to run under a shared Windows for Workgroups installation. This functionality was not tested by Microsoft and is not supported.

Additional query words: 3.11 file attribute set

Keywords: KB107809

Microsoft KB Archive/107809

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