https://www.betaarchive.com/wiki/index.php?title=Microsoft_KB_Archive/107785&feed=atom&action=history
Microsoft KB Archive/107785 - Revision history
2024-03-28T16:53:55Z
Revision history for this page on the wiki
MediaWiki 1.39.3
https://www.betaarchive.com/wiki/index.php?title=Microsoft_KB_Archive/107785&diff=50368&oldid=prev
3155ffGd: importing KB archive
2020-07-18T15:05:09Z
<p>importing KB archive</p>
<p><b>New page</b></p><div><div id="nsbanner"><br />
<br />
<div id="bannerrow1"><br />
<br />
{|<br />
| Knowledge Base<br />
|<br />
|}<br />
<br />
<br />
</div><br />
<div id="TitleRow"><br />
<br />
= <span id="KB107785"></span>WD97: Word Hangs or Returns Error Printing to Fax =<br />
<br />
<br />
</div><br />
<br />
</div><br />
<div id="nstext" valign="BOTTOM"><br />
<br />
Article ID: 107785<br />
<br />
Article Last Modified on 1/18/2007<br />
<br />
<br />
-----<br />
<br />
APPLIES TO<br /><br />
<br /><br />
<br />
* Microsoft Word 97 Standard Edition<br />
<br />
<br />
-----<br />
<br />
<div class="notice_section"><br />
<br />
This article was previously published under Q107785<br />
<br />
</div><br />
<div class="notice_section"><br />
<br />
<br />
<br />
</div><br />
<div class="symptoms_section"><br />
<br />
== SYMPTOMS ==<br />
<br />
When you print to a fax machine, you may receive a GP fault or an Invalid Page Fault (IPF), Word may hang (stop responding), or you may receive an error message such as the following:<br />
<div class="errormessage"><br />
<br />
File Not Found<br />
<br />
</div><br />
<br />
</div><br />
<div class="cause_section"><br />
<br />
== CAUSE ==<br />
<br />
This problem occurs when you are using a fax driver and you have background printing turned on. When background printing is turned on, the fax driver cannot display informational dialog boxes correctly; therefore, Word is unable to print your document.<br />
<br />
</div><br />
<div class="resolution_section"><br />
<br />
== RESOLUTION ==<br />
<br />
To resolve this problem, turn off background printing. To turn off background printing, follow these steps:<br /><br />
<br /><br />
<br />
# On the Tools menu, click Options.<br />
# Click the Print Tab.<br />
# Clear the Background Printing check box.<br />
<br />
<br />
</div><br />
<div class="moreinformation_section"><br />
<br />
== MORE INFORMATION ==<br />
<br />
The following fax drivers will not work when the Background Printing check box is selected:<br />
<div class="indent"><br />
<br />
Cheyenne Fax<br /><br />
Compaq Fax v1.0<br /><br />
Complete Communicator Fax<br /><br />
Delrina WinFax LITE 3.0<br /><br />
QuickLink Message Center<br /><br />
RapidFax<br /><br />
WinFax 3.0<br />
<br />
<br />
</div><br />
The fax driver products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.<br />
<br />
</div><br />
<br /><br />
<br />
Additional query words: hang hung crash crashed locks locked winword frozen freezes crashing quit quits stopped print err bitware cheyenne FAXWORKS Global Village ole32.dll<br />
<br />
Keywords: kbfaq kbprb kbprint kbualink97 KB107785<br />
<br />
<div class="footer"><br />
<br />
<br /><br />
<br />
<br />
-----<br />
<br />
[mailto:TECHNET@MICROSOFT.COM Send feedback to Microsoft]<br />
<br />
<span>© Microsoft Corporation. All rights reserved.</span><br />
<br />
<br />
</div><br />
<br />
</div></div>
3155ffGd