Article ID: 107091
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Gateway for IBM PROFS and OfficeVision 3.0
This article was previously published under Q107091
SYMPTOMS
PROFS users sometimes find duplicates in their inboxes of mail messages that originate from a Microsoft Mail for PC Networks user and are transferred through Microsoft Mail Gateway to PROFS.
CAUSE
As part of its message processing, the PROFS Gateway creates temporary files that contain a copy of the original mail message and attachments. If the Gateway crashes while PROFS is processing a mail message, PROFS uses a temporary file to re-process the message when operations resume.
If the original message is properly delivered but the Gateway crashes or halts before the temporary files are deleted, PROFS still re-processes and re-delivers the message when operations resume, causing a duplicate.
WORKAROUND
This is a normal Gateway safeguard against lost mail. Delete the duplicate message.
Additional query words: 3.00 3.0
Keywords: KB107091