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= <span id="KB106619"></span>Multimedia Works Cannot Run Help While Encarta Help Runs =<br />
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Article ID: 106619<br />
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Article Last Modified on 1/18/2007<br />
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APPLIES TO<br /><br />
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* Microsoft Encarta Encylopedia 1994 Edition<br />
* Microsoft Works 3.0 Multimedia Edition<br />
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This article was previously published under Q106619<br />
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== SYMPTOMS ==<br />
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If you try to start Help from Multimedia Works while Encarta Help is already running, you may receive the following error message:<br />
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Microsoft Works Cannot Run Help<br />
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You also may receive a Segment Load Failure error in Mviewer2.exe if you close Encarta Help with the wrong CD-ROM is in the drive.<br />
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== CAUSE ==<br />
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This problem occurs because Encarta and Works are both trying to run Viewer from the CD-ROM.<br />
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== RESOLUTION ==<br />
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Microsoft has confirmed this to be a problem in Encarta 1994, version 1.0. These problems are corrected in the Encarta 1994 maintenance release, version 1.0a.<br /><br />
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To obtain this release, contact the Microsoft Sales Information Center at (800) 426-9400. In the maintenance release, Encarta runs Viewer from the hard drive. This allows Works and Encarta to each run different instances of Viewer.<br />
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Additional query words: w_works c-d compact disc disk conflict<br />
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Keywords: KB106619<br />
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