Microsoft KB Archive/105085: Difference between revisions
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# If the option is available, turn 32-Bit Addressing off. If the option is not available, File will not run correctly on this Macintosh. Close the Memory Control Panel. | # If the option is available, turn 32-Bit Addressing off. If the option is not available, File will not run correctly on this Macintosh. Close the Memory Control Panel. | ||
# Open the Cache Switch Control Panel. If the Control Panel is not available, you can install it by dragging it from Apple's TidBITS disk into the Control Panels folder in the System Folder. | # Open the Cache Switch Control Panel. If the Control Panel is not available, you can install it by dragging it from Apple's TidBITS disk into the Control Panels folder in the System Folder. | ||
# Set the 040 Processor Cache to | # Set the 040 Processor Cache to "More Compatible (Caches Disabled)." Close the Cache Switch Control Panel. | ||
# Restart the Macintosh and try to use File. | # Restart the Macintosh and try to use File. | ||
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<pre> File and 32-bit | <pre> File and 32-bit | ||
</pre> | </pre> | ||
For additional information about transferring File databases to other applications, see the | For additional information about transferring File databases to other applications, see the "Microsoft File User's Guide," page 229, or query on the following words in the Microsoft Knowledge Base: | ||
<pre> File and transferring | <pre> File and transferring | ||
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</span><br /> | </span><br /> | ||
<br /> | <br /> | ||
THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED | THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.</blockquote> | ||
<span>Last reviewed: December 2, 1996</span><br /> | <span>Last reviewed: December 2, 1996</span><br /> | ||
<span>©1997 Microsoft Corporation. All rights reserved. Legal Notices</span>.<br /> | <span>©1997 Microsoft Corporation. All rights reserved. Legal Notices</span>.<br /> | ||
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Latest revision as of 09:43, 20 July 2020
Microsoft Knowledge Base
File Fails to Launch or Gives Error on 68040 Macs
Last reviewed: December 2, 1996
Article ID: Q105085
The information in this article applies to:
- Microsoft File for the Macintosh, versions 2.0 and 2.0a
SYMPTOMS
File fails to launch or hangs (stops responding) frequently on a 68040-based Macintosh. 68040-based Macintoshes currently include all Centrises and Quadras.
CAUSES
There are three possible causes for the problem:
- The Macintosh is set for 32-bit addressing in the Memory Control Panel. -or-
- The processor cache is enabled in the Cache Switch Control Panel. -or-
- File and the Macintosh are incompatible. File will not work on some Macintoshes, regardless of any software settings. Microsoft and Apple are aware of this problem on the Centris 610 and Quadra 660 or 800. Microsoft will post new information here in the Microsoft Knowledge Base as it becomes available.
WORKAROUND
The following steps may correct the problem on 68040 Macs not mentioned in cause 3 above:
- From the Apple menu, choose Control Panels and open the Memory Control Panel.
- If the option is available, turn 32-Bit Addressing off. If the option is not available, File will not run correctly on this Macintosh. Close the Memory Control Panel.
- Open the Cache Switch Control Panel. If the Control Panel is not available, you can install it by dragging it from Apple's TidBITS disk into the Control Panels folder in the System Folder.
- Set the 040 Processor Cache to "More Compatible (Caches Disabled)." Close the Cache Switch Control Panel.
- Restart the Macintosh and try to use File.
MORE INFORMATION
Microsoft has no plans to update File to enhance its compatibility. Previous versions of Microsoft File are incompatible with all 68040-based Macintoshes.
For additional information about File and 32-bit addressing, query on the following words in the Microsoft Knowledge Base:
File and 32-bit
For additional information about transferring File databases to other applications, see the "Microsoft File User's Guide," page 229, or query on the following words in the Microsoft Knowledge Base:
File and transferring
Apple Technical Support can be reached at 800-SOS-APPLE (800-767-2775).
Additional reference words: 2.0 2.0a freeze crash stop hang 32 bit address Last reviewed: December 2, 1996 |
