Microsoft KB Archive/104700

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ALR Business Veisa Problem with CD-ROM Drive Toshiba 3401


The information in this article applies to:

  • Microsoft Windows NT Server version 3.1
  • Microsoft Windows NT Workstation version 3.1
  • Microsoft Windows NT Advanced Server, version 3.1


Windows NT Setup stops on Disk 1 with the following error message:

Setup could not be started. Could not open multi(0)disk(0) fdisk(0)partition(0) ARC Status=13 Loader exited.

Setup was unable to load file system support. The distribution disk or CD-ROM may be damaged.


Microsoft has confirmed this to be a problem in Windows NT version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


This error message is generated with the following hardware configuration:

ALR Business Veisa 486/33

Ide hard drive
SCSI 1542C controller

CD-ROM Toshiba 3401

Steps to Reproduce Problem

  1. Start Windows NT from a floppy disk. Setup reads the TXTSETUP.INF file.
  2. Select Express Setup and press ENTER. The SCSI controller is located, and the following error message is displayed:

    Error: Setup was unable to load file system support. The distribution disk or CD-ROM may be damaged.


  3. Press ENTER. Setup locates drive C and asks about keeping the existing file format or repartition and format, and so on.
  4. Press ENTER twice to continue.

The following error message appears:

Error: Setup was unable to invoke or complete CHKDSK on the partition onto which you have chosen to install Windows NT. The disk may be damaged or corrupted beyond repair or physically damaged.

NOTE: Other CD-ROM drives such as Sony or NEC work fine with the above system configuration.

Additional query words: prodnt win32 unipad

Keywords : kbhw
Issue type :
Technology : kbWinNTsearch kbWinNTWsearch kbWinNTW310 kbWinNTSsearch kbWinNTS310 kbWinNTAdvSerSearch kbWinNTAdvServ310 kbWinNTS310xsearch kbWinNT310xSearch kbWinNTW310Search

Last Reviewed: October 27, 2000
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