Article ID: 104365
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.0
This article was previously published under Q104365
SYMPTOMS
When a user tries to access a folder in version 3.0 Microsoft Mail for PC Networks, MS-DOS workstation, by selecting Options, Folders, Modify (or Delete or Storage), View, the following error message may be displayed:
CAUSE
This error occurs when the FOLDERS\LOC\xxxxxxxx subdirectory of the Mail database is missing the xxxxxxxx.IDX file.
RESOLUTION
To resolve this problem, restore the file from backup. However, if a backup copy of the .IDX file is not available, you can run the FIXIDX utility to build xxxxxxxx.IDX file from the folder files.
NOTE: Using the FIXIDX utility will result in loss of folder names. However, if the .FLD files are also unavailable, the administrator must reset Folder privileges for the user.
To reset Folder privileges, start the Administrator program. Select Local-Admin, Folders, Reset, and select the user from the list. This will delete all references to the user's old folders. The user can now rebuild the folders from scratch.
The FIXIDX.EXE utility is available as part of the Database Maintenance Utilities document. To obtain the document containing the Database Maintenance Utilities, please see the following article in the Microsoft Knowledge Base:
99419 PC DB: Database Maintenance Utilities (Complete)
MORE INFORMATION
To determine the user's 8-digit ID, use the USRDMP or LISTUSER utility.
Additional query words: 3.00 errmsg
Keywords: KB104365
