Article ID: 104079
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for PC Networks 3.0
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q104079
SYMPTOMS
When you use the version 3.0 or 3.2 Microsoft Mail for PC Networks Administrator program (ADMIN.EXE) to print a report of the public folders (group and shared folders), the following error message may be displayed:
CAUSE
This error occurs when the FOLDROOT.IDX file in the FOLDERS\PUB subdirectory of the Mail database is corrupted.
RESOLUTION
To resolve this problem, restore the file from a backup copy. However, if a backup copy is not available, you can run the FIXIDX utility to build the FOLDROOT.IDX file from the folder files. However, this will result in the loss of folder names and will also transfer ownership of all folders to the person specified in the FIXIDX command line.
The FIXIDX.EXE utility is available as part of the Database Maintenance Utilities document. To obtain the document containing the Database Maintenance Utilities, please see the following article in the Microsoft Knowledge Base:
99419 PC DB: Database Maintenance Utilities (Complete)
Additional query words: 3.00 3.20 admin
Keywords: KB104079
