Article ID: 102488
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail for Appletalk Networks 3.0
- Microsoft Mail for Appletalk Networks 3.1
- Microsoft Mail for AppleTalk Networks 3.1a
This article was previously published under Q102488
SYMPTOMS
When you use Norton Utility's Directory Assistance II version 2.0 on a Macintosh with a 9-inch screen (Mac Plus, SE, SE/30, Classic, and Classic II) and you choose the enclosure button, two errors occur.
The following Directory Assistance error occurs and the Directory Assistance icon appears with an X through it, to the left of the text:
This error vanishes after a short time, then the following alert from Microsoft Mail for AppleTalk Networks appears:
If you are running System 6.x and you click OK, you will return to the Note screen. If you are running System 7, either you will return to the Note screen or the Enclosure dialog box will appear.
RESOLUTION
If you are running System 6.x, remove Directory Assistance II from the System Folder and restart (reboot) the computer. If you are running System 7.0 or 7.1, remove the Init from the Extensions Folder (located in the System Folder) and reboot the computer.
Additional query words: 3.00 3.10 3.10a
Keywords: KB102488
