Microsoft KB Archive/102087

Knowledge Base

Mac Bkup: Backup Status Message Could Not Be Sent

Article ID: 102087

Article Last Modified on 10/30/2006

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APPLIES TO

• Microsoft Mail for Appletalk Networks 3.1

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This article was previously published under Q102087

SYMPTOMS

After backing up a version 3.1 Microsoft Mail for AppleTalk Networks Mail Data file, the Mail Backup utility may display the following message:

Your Microsoft Mail Datafile was backed up successfully. However, a status message explaining this could not be sent.

CAUSE

This message may appear for either of the following reasons:

1. The user name specified in the Send Status To field of the Backup utility dialog box is incorrectly defined or does not exist.
2. The Mail server for the specified user name is unavailable.

This error often occurs when multiple mail servers are scheduled for backup at the same time, with multiple backup messages addressed to the same user. Additionally, it may occur if you are sending the status message to the Network Manager account in a multi-server environment.

RESOLUTION

To resolve this problem, do one of the following (corresponding to the causes listed above):

1. In the Mail Backup utility dialog box, enter a user's name in the following format:

   USER@MAILSERVER

   where USER matches exactly the user'[ASCII 146]s sign-in name and MAILSERVER matches exactly the name of the server as specified in the Server Settings dialog box.
2. Stagger the times of the scheduled backups to make sure that the mail server receiving the backup messages is operating when the other servers complete their backup cycles.

Additional query words: 3.10

Keywords: KB102087

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