Article ID: 101968
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Advanced Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q101968
SYMPTOMS
After installing Microsoft Encarta on a Windows NT system, you receive the following message when Encarta tries to run:
After you receive the error message, you cannot run Encarta.
CAUSE
When you run the Setup program for Encarta, the program wants you to restart Windows at the end of Setup before the program can run. The program tries to restart Windows but only logs you off; this doesn't restart the Win32 subsystem so the fonts are not yet installed.
The fonts are not available until you restart your system because Encarta does not use AddFontResource during setup. Instead, Encarta adds the fonts to the [Fonts] section in WIN.INI/registry. In other words, Encarta relies on system initialization to load the fonts.
RESOLUTION
To work around this problem, restart your computer (closing Windows on Windows [WOW], closing the virtual MS-DOS machine [VDM], or logging out doesn't correct the problem--you must restart the computer).
Additional query words: prodnt reboot
Keywords: kbinterop KB101968
