Microsoft KB Archive/101869

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Knowledge Base

Print Manager Reports "Printer Out of Paper" on Serial Port

Article ID: 101869

Article Last Modified on 10/31/2006


  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Server 4.0 Standard Edition
  • Microsoft Windows NT Workstation 4.0 Developer Edition

This article was previously published under Q101869


The following error conditions cause a "Printer out of paper" message when your printer is connected to a serial port:

  • The printing device is out of paper.
  • The printing device is offline.
  • The printing device is switched off.
  • The cable to the printing device is disconnected.


When you print to a serial port, there is only one error condition available (time-out). In a serial connection, there are no status lines available to inform Windows NT as to which specific problem exists (as do parallel ports). Therefore, Windows NT defaults to "Printer out of paper" with serial printers.

Additional query words: prodnt

Keywords: kberrmsg kbprint kbprb KB101869