Microsoft KB Archive/101604

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Knowledge Base

PC WRmt: Possible Results of Missing or Invalid ACCESS4.GLB

Article ID: 101604

Article Last Modified on 10/30/2006


  • Microsoft Mail Remote 3.2

This article was previously published under Q101604


When you start version 3.2 of Microsoft Mail Remote for Windows, your sign-in is validated against the ACCESS4.GLB file in your <WINDOWS>\MSMAIL\MSRMT\GLB directory. As a result, you may experience one of the following situations:

  • If ACCESS4.GLB is invalid, you can get various modes of operation or non-operation, including a general protection fault (GP-Fault).
  • If ACCESS4.GLB is missing, you can sign in, but you will get the following message before Mail aborts:

    Mail cannot connect to your mail server

In both cases, no message indicates problems with the ACCESS4.GLB or that it is missing; however once identified, the workaround is easy.


To create a new ACCESS4.GLB, before running Mail Remote for Windows, copy the contents of the user data disk to your <WINDOWS>\MSMAIL\MSRMT\USERINFO directory. The file will be created when you start Mail Remote for Windows.

You should choose Update Address Lists upon your next connection to your postoffice to update your address books.


Microsoft has confirmed this to be a problem in version 3.2 of Microsoft Mail Remote for Windows. We are researching this problem and will post new information here in the Knowledge Base as it becomes available.

Additional query words: 3.20 gpf

Keywords: KB101604