Microsoft KB Archive/100603

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Paper Pulled from Incorrect Tray on HP LaserJets

Article ID: Q100603
Creation Date: 23-JUN-1993
Revision Date: 14-OCT-1994 The information in this article applies to:

  • Macintosh system software versions 7.0, 7.0.1, 7.1

SYMPTOMS


When you print to a Hewlett-Packard (HP) LaserJet (any model) with System 7.0, 7.0.1, or 7.1, print jobs may not be printed from the correct bin. Also, the paper size originally chosen may not be used.

CAUSE


These problems usually occur if Background Printing is enabled for the driver.

WORKAROUND


To disable Background Printing (PrintMonitor):

  1. From the Apple menu, choose Chooser.
  2. In the Chooser, locate the appropriate LaserJet driver and select it.
  3. On the right side of the Chooser below the printer's name, turn Background Printing Off.
  4. Close the Chooser.

STATUS

Hewlett-Packard confirmed this problem and plans to address it with a future release of the driver. This problem was reported on the HP LaserJet 4M and the LaserJet 3D printers.

MORE INFORMATION


For more information on Hewlett-Packard printer drivers or other Hewlett-Packard products, contact Hewlett-Packard at the following address and telephone numbers:

   Hewlett-Packard Co.
   19091 Pruneridge Avenue
   Cupertino, CA 95014
   (800) 752-0900
   (208) 323-2551 Printer Support

LaserJet printers are manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.



THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

©1997 Microsoft Corporation. All rights reserved. Legal Notices.


KBCategory: kbenv
KBSubCategory:
Additional reference words: 5.0 5.1 7.0 7.0.1 7. 1LJ 3d 2d 3p 2p
3si III II IIId IId IIIp IIp IIIsi IVm IV IVsi mx print monitor laser
jet