Microsoft KB Archive/933658

From BetaArchive Wiki

Article ID: 933658

Article Last Modified on 9/14/2007



APPLIES TO

  • Microsoft Dynamics CRM 3.0, when used with:
    • Microsoft CRM client for Microsoft Office Outlook



The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

Consider the following scenario in Microsoft Dynamics CRM 3.0. You create one of the following entities for an opportunity:

  • A quote
  • An order
  • An invoice

Then, you create an activity for the entity. Finally, you try to view the activity in the Activities view in the Opportunity page. In this scenario, the activity does not appear in the Activities view.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Dynamics CRM client for Microsoft Office Outlook

File name File version File size Date Time
Crmaddin.dll 3.0.5300.1611 1,182,568 20-Apr-2007 00:45
Crmnativeinteropproxy.dll 3.0.5300.1611 3,422,056 20-Apr-2007 00:46
Crmobjectmodel.dll 3.0.5300.1611 6,759,784 20-Apr-2007 00:46
Microsoft.crm.application.pages.dll 3.0.5300.1611 738,664 20-Apr-2007 00:35
Print_dlg.aspx Not Applicable 8,822 18-Apr-2007 16:34
Syncqueue.dll 3.0.5300.1611 396,136 20-Apr-2007 00:45

Microsoft Dynamics CRM client for Microsoft Office Outlook Compatibility Release

File name File version File size Date Time
Crmaddin.dll 3.0.5300.1611 1,209,704 20-Apr-2007 00:45
Crmnativeinteropproxy.dll 3.0.5300.1611 3,422,056 20-Apr-2007 00:46
Crmobjectmodel.dll 3.0.5300.1611 6,759,784 20-Apr-2007 00:46
Microsoft.crm.application.components.core.dll 3.0.5300.1611 292,200 20-Apr-2007 00:35
Microsoft.crm.application.components.strings.dll 3.0.5300.1611 726,376 20-Apr-2007 00:35
Microsoft.crm.application.pages.dll 3.0.5300.1611 738,664 20-Apr-2007 00:35
Microsoft.crm.dll 3.0.5300.1611 382,312 20-Apr-2007 00:35
Microsoft.crm.objectmodel.dll 3.0.5300.1611 320,872 20-Apr-2007 00:35
Print_dlg.aspx Not Applicable 8,822 18-Apr-2007 16:34
Syncqueue.dll 3.0.5300.1611 396,136 20-Apr-2007 00:45

Microsoft Dynamics CRM server

File name File version File size Date Time
Crmnativeinteropproxy.dll 3.0.5300.1611 3,422,056 20-Apr-2007 00:46
Crmobjectmodel.dll 3.0.5300.1611 6,759,784 20-Apr-2007 00:46
Microsoft.crm.application.pages.dll 3.0.5300.1611 968,040 20-Apr-2007 00:35
Microsoft.crm.tools.workflowlibrary.dll 3.0.5300.1611 275,816 20-Apr-2007 00:35
Print_dlg.aspx Not Applicable 8,822 18-Apr-2007 16:34
Crmdbhotfix.dll 3.0.5300.1605 105,832 29-Mar-2007 20:18
Kb927207_client.dll 3.0.5300.1611 61,800 20-Apr-2007 00:40
Kb930604_client.dll 3.0.5300.1611 64,872 20-Apr-2007 00:40
Kb931627_client.dll 3.0.5300.1611 160,104 20-Apr-2007 00:40
Kb933214_client.dll 3.0.5300.1611 71,016 20-Apr-2007 00:40
Kb933423_client.dll 3.0.5300.1611 91,496 20-Apr-2007 00:40
Kb933658_client.dll 3.0.5300.1611 67,432 20-Apr-2007 00:40

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 server software or the Microsoft Dynamics CRM 3.0 client software.

Prerequisites

  • You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
  • To apply this hotfix, you must have installed the update that is described in Microsoft Knowledge Base article 925874. For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:

    925874 An update for the 2007 daylight saving time changes is available for Microsoft Dynamics CRM 3.0 and for the Microsoft Dynamics CRM 3.0 client for Outlook

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Windows XP, or Windows 2000, use Add or Remove Programs in Control Panel. System administrators can use the Spuninst.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB933658$\Spuninst folder. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates


MORE INFORMATION

After you install this hotfix, an activity that you create for the entity of an opportunity will appear in the Activities view in Microsoft Dynamics CRM 3.0. However, the activity will not appear in the Activities view when you are offline in the Microsoft Dynamics CRM laptop client for Outlook. This behavior is by design.

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates


887283 Microsoft Business Solutions CRM software hotfix and update package naming standards


Keywords: kbqfe kbpubtypekc kbmbsmigrate kbhotfixserver kbcrmv3c KB933658