Microsoft KB Archive/933639

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Article ID: 933639

Article Last Modified on 5/25/2007



APPLIES TO

  • Microsoft Antigen for Exchange
  • Microsoft Antigen for SMTP Gateways



SYMPTOMS

When you try to use Microsoft Antigen 9.0 in an active/passive cluster environment, Antigen cannot retrieve scan jobs. Additionally, e-mail messages begin to queue up.

When you view the ProgramLog.txt log file, you see error messages that resemble the following error messages:

"ERROR: Unexpected, RetrieveScanJobIdentifier could not find the index"

"ERROR: Problems retrieving ScanJob identifier from RegisterMonitor"

"ERROR: Internal error 3-9, method returned 0x8000ffff"

RESOLUTION

A supported hotfix is now available from Microsoft. However, it is intended to correct only the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Customer Support Services to obtain the hotfix. For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Microsoft Antigen 9.0 for Exchange

File name File version File size Date Time Platform
Antigenclient.exe 9.0.1055.70 1,086,976 28-Feb-2007 18:32 x86
Antigenservice.exe 9.0.1055.70 1,303,040 28-Feb-2007 18:31 x86
Antigenvsapi.dll 9.0.1055.70 205,312 28-Feb-2007 18:31 x86
Custom.dll Not applicable 58,776 28-Feb-2007 18:22 x86
Sfxcab.exe 9.0.1055.70 39,424 28-Feb-2007 18:22 x86

Microsoft Antigen 9.0 for SMTP Gateways

File name File version File size Date Time Platform
Antigenclient.exe 9.0.1055.70 1,086,976 28-Feb-2007 18:34 x86
Antigenservice.exe 9.0.1055.70 1,303,040 28-Feb-2007 18:34 x86
Custom.dll Not applicable 58,776 28-Feb-2007 18:32 x86
Sfxcab.exe 9.0.1055.70 39,424 28-Feb-2007 18:32 x86


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Keywords: kbexpertiseinter kbfix kbbug kbhotfixserver kbqfe kbpubtypekc kbprb KB933639