Article ID: 933041
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Office Accounting Professional 2008
- Microsoft Office Accounting Professional 2007
- Microsoft Office Accounting Express 2008
- Microsoft Office Accounting Express 2007
SYMPTOMS
When you install Microsoft Office Accounting Professional or Microsoft Office Accounting Express, you receive the following error message:
Additionally, the installation error log files may contain the following error message:
CAUSE
This problem occurs because another program is using the installation program, and that installation process must be completed before you can install Accounting Professional or Accounting Express.
RESOLUTION
To resolve this problem, follow these steps.
Step 1: Determine whether another program is being installed
- Click the taskbar buttons.
- If another program is being installed, make sure that the installation is complete, and then install Accounting Professional or Accounting Express.
- If no program is being installed, go to the "Step 2: End the MSI.exe process" section.
Step 2: End the MSI.exe process
- Right-click the taskbar, and then click Task Manager.
- In Windows Task Manager, click the Processes tab.
- In the program list, search for the MSI.exe process.
- End the process. To do this, use one of the following methods:
- Right-click the MSI.exe process, click End Process, and then click Yes.
- Click the MSI.exe process, click End Process, and then click Yes.
- Close Windows Task Manager.
- Install Accounting Professional or Accounting Express.
Additional query words: MOA
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