Microsoft KB Archive/932485
Article ID: 932485
Article Last Modified on 4/24/2007
- Microsoft Antigen for Exchange
You use Microsoft Antigen Enterprise Manager as a redistribution server for servers that are running Microsoft Antigen 9.0 for Exchange. In an environment in which intermittent network problems occur, you find that Antigen 9.0 for Exchange does not obtain engine updates from the Antigen Enterprise Manager server. Additionally, one or more of the following error messages are logged either in the Progamlog.txt file or in the Application log:
This problem occurs because of an issue in the way that the GetEngineFiles process in Antigen 9.0 for Exchange retrieves updates from the Antigen Enterprise Manager server.
To resolve this issue, apply the hotfix that is described in the following article in the Microsoft Knowledge Base: For more information, click the following article number to view the article in the Microsoft Knowledge Base:
930360 Antigen 9.0 signatures are not updated when you try to update signatures by using Antigen Enterprise Manager
The hotfix incorporates retry operations at various stages of the engine update process.
For more information about Antigen for Exchange and about Antigen Enterprise Manager, visit the following Microsoft Web site:
Additional query words: aem
Keywords: kbexpertiseinter kbtshoot kbprb KB932485