Microsoft KB Archive/932453

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You receive an error message when you try to install Terminal Services Client Access License by using automatic activation after you configure Terminal Services on a Windows Server 2003-based computer

Article ID: 932453

Article Last Modified on 2/27/2007


  • Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
  • Microsoft Windows Server 2003, Standard Edition (32-bit x86)


After you configure Terminal Services on a Microsoft Windows Server 2003-based computer, when you try to install Terminal Services Client Access License (TS CAL) by using automatic activation, you may receive the following error message:

The Licensing wizard encountered an error while installing the license key pack. Check your network connections, and then retry the operation. If the problem persists, try using a different connection method.

Message Number : 0x1391


Typically, this issue occurs when there is a problem with the server that processes your request at the Microsoft Clearinghouse.


To resolve this issue, activate TS CAL by using a Web browser or by using a telephone.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

325869 How to activate a License Server by using Terminal Server Licensing in Windows Server 2003


For more information about the guidelines to deploy a terminal server, visit the following Microsoft Web site:

Keywords: kbtshoot kbexpertiseadvanced KB932453