Microsoft KB Archive/932189

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Your Zune device unexpectedly restarts while you are using it

Article ID: 932189

Article Last Modified on 12/4/2007


  • Zune Digital Media Player
  • Zune 4GB Digital Media Player
  • Zune 8GB Digital Media Player
  • Zune 80GB Digital Media Player
  • Zune 30GB Digital Media Player


You may experience one of the following symptoms:

  • When you are using your Zune device to play music, videos, pictures, podcasts, or the radio, the device restarts.
  • When you are using your Zune device to transfer files or to synchronize files, the device restarts.


This issue occurs because the Zune device encountered a fatal event and then restarted itself to recover.


After the Zune device is back up and running, connect the device to the computer that has the current Zune software installed. Then, update the device to the current version of the device software. For more information about how to update the software on a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:

926770 How to update your Zune device

Keywords: kbtshoot kbpubtypekc kbzuneamericasportal kbexpertisebeginner KB932189