Microsoft KB Archive/932160

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Article ID: 932160

Article Last Modified on 10/23/2007


  • Microsoft XBox 360 Video Game System
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Microsoft Xbox


When you try to add a Media Center Extender on a Windows Vista-based Media Center computer, you receive the following error message:

Extender did not connect
The Extender was setup correctly but has failed to connect to this computer. Try the following actions:

  • Verify that the Extender is physically connected to your network
  • Turn your Extender off, then on again
  • Restart Windows Media Center on your Extender


This issue occurs when the Media Center Extender does not reply to the request to connect from the Windows Vista-based Media Center computer.


Method 1

Visit Windows Update (, and then apply all available updates.

Method 2

Firewall settings or privacy software may be preventing communication between the Windows Media Center Extender and the Windows Vista-based Media Center PC. For more information about how to configure the firewall or privacy software, review the documentation from the manufacturer.

For more information about firewalls and Media Center Extenders, visit the following Web site:

Method 3

  1. Install the latest driver for the network adapter on the computer. For more help on how to download and install the driver, contact the computer manufacturer.
  2. Use a different network adapter to help determine whether the network adapter is causing the issue.

Method 4

  1. Verify that the computer is not joined to a domain. Some domain policies can prevent the Windows Media Center Extender from connecting to the Windows Vista-based Media Center PC.
  2. To determine whether group policies are causing the connection issue, temporarily remove the computer from the domain, restart the computer, and then try to add the Windows Media Center Extender again.


For more information about Media Center Extenders, visit the following Web site:

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